Frequently Asked Questions
When scheduling a move-in/move-out cleaning, it is essential to select the specific move-in/move-out package. Failure to do so means we cannot guarantee the cleaning will meet move-in/move-out standards, and the booking may not be confirmed. For homes larger than 2 bedrooms and 2 bathrooms, a deep cleaning package is mandatory. This ensures that our staff has sufficient time to thoroughly clean your larger home without compromise.
Determining the cleanliness level of your home:
- If your home has not been professionally cleaned in over a year, please choose “highly Dirty.”
- If your home was cleaned within the past 6 months, select “moderately Dirty.”
- If your home has received professional cleaning services within the last 3 months, opt for “lightly Dirty.”
Do’s:
- Kitchen: Clean the sink, countertops, both upper and lower cabinet faces, and stove top.
- Thoroughly clean all exterior surfaces in every room.
- Floors: Mop and vacuum across all floorings.
- Bathroom: Fully clean the toilet, shower, handles, tub, and drain.
- Bedroom: Clean shelving, nightstands, bed frames, and tidy up the bed.
- Clean all window sills.
Don’ts:
- All additional services are not included and must be selected at an extra cost.
- The extra time provided in deep cleans facilitates more thorough and detailed work on the tasks listed above.
Do’s:
- Includes everything from a standard cleaning, plus:
- Baseboards
- Light switches and door handles
- Detailed dusting
- Polishing of backsplashes and faucet fixtures
- Light organization in all rooms (for comprehensive organization, choose the additional add-on)
- An extra hour is included to focus on areas requiring high detail.
Don’ts:
- Additional services are not included and must be selected at an extra cost.
Fresh Daisy Cleaners recommends a deep clean for all first-time cleanings. This provides us with additional time to address areas that may have been overlooked in previous regular cleanings. After the initial deep clean, most customers transition to our standard 2-hour cleaning service.
If you cancel more than 48 hours before your booking, you will receive a full refund to the payment method on file.
If you cancel within 48 hours of your appointment, your booking fee will be credited to your account for future use at your convenience.
If you cancel within 24 hours, it is a $100 cancellation fee.
Monday – Friday: 7am-9pm
Saturday: 8am-6pm
Sunday: 8am-5pm
We do not impose a fee for rescheduling if it is completed at least 48 hours prior to your original booking. For more details, please refer to our Cancellation & Refund FAQ.
No, unless it occurs within the 48-hour window. If you decide to cancel during this two-day period, the cleaning will be credited to your account without any penalty, and can be used in the future.
We provide insurance for all our cleaners and train them to clean your house to meet your satisfaction.
Cleaning a standard-size home typically requires about three hours. The time needed for your home may vary based on its size and the specific services you select.
We do not. Our insurance only covers our cleaners inside your home.
No! However, if it's your first time arranging a cleaning with Fresh Daisy Cleaners, initial introductions can be beneficial in fostering a personal relationship with your home specialist.
Of course! Our cleaners are federally and state wide background checked so you can be sure you can trust our cleaners.
Yes it is. Although there is no suggested percentage, whatever feels good to you. Any tip is appreciated by your Home Specialist.
This rarely occurs but accidents do happen. Please call our office immediately to work with our insurance to get the object of value replaced.
We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.
If you are not happy with your service for any reason, please call us immediately. A Re-scheduled clean must be made within 2 business days of the original appointment.
Yes, this is to ensure your day and time is reserved. You will be charged $100 deposit to secure the booking.
No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.
When you book your appointment online, be sure to select the current level of cleanliness of your home. This ensures we allocate the proper amount of time to cleaning your home during your scheduled booking. If you provide improper booking information, we will require you to reschedule at full rate.
We have made the booking process simple by removing the home walk through. By selecting 1 of 3 options we can make sure their will be enough time to clean your home.